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Polyvinyl Record Co.

Champaign, IL / New York, NY / San Francisco, CA

Mailorder: 217-403-1752 ext. 223
Phone: 217-403-1752

  • Mailorder:
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  • Licensing:
  • Radio:
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  • All Other Inquiries:

Ordering

When will my order ship?

We generally ship orders out the next business day after they are received. You will receive an e-mail the moment your order ships.

If you have not received an email within several business days, please send a pseudo-friendly e-mail to and we'll be happy to get back to you right away.

When will my order arrive?

It depends on what type of shipping option you select.

For U.S. residents, the choices are:

First Class -- Smaller orders (under 13 oz) are given the option of shipping via First Class Mail (2-5 day delivery).

Media Mail -- Our most inexpensive shipping option for US orders is Media Mail (up to 14 day delivery).

Priority Mail -- All orders are given the option of shipping via Priority Mail (1-3 day delivery).

FedEx Ground/Home -- Transit time is generally 1-4 days in the contiguous 48 states depending on your distance from Illinois. Domestic customers in Alaska and Hawaii should expect longer transit times.

FedEx Overnight -- Packages will arrive the next business day as long as the order is placed by 2:00 PM CST.

For international customers, the choices are:

Standard International Mail -- Transit time is typically 4-6 weeks. No tracking information will be provided.

First Class International -- Transit time is generally 1-3 weeks. Delivery confirmation provided. Delivery Confirmation ensures status updates concerning delivery of your package and often (but not always) provides additional route information about your package as it makes its way to your door.

Priority International -- Transit time is generally 1-2 weeks. Package tracking is available.

FedEx International Economy -- Typical delivery within 5 days. Package is insured and trackable.

FedEx International Priority -- Typical delivery within 3 days. Package is insured and trackable.


Pre-Orders

Polyvinyl is happy to provide our customers with the opportunity to reserve copies of new albums before release date.

You may order other items along with your pre-order; however, those items will be held until the entire order can ship together on the pre-order ship date.

When do pre-orders ship?

Pre-orders typically ship 10 days (sometimes earlier) before an album's release date.

Please note: you will be charged as soon as you place the order.

When will I receive my download?

Downloads for pre-orders will be made available on the pre-order ship date.

Your download page will display a countdown clock showing the exact time when you will be able to retrieve your download.

I ordered other items with a pre-order. Can I get those earlier?

If you ordered additional items with your pre-order and don't want to wait -- don't worry!

We can arrange to split ship your order.

Please contact with your order information to get started.

Can I make a change to my pre-order?

Probably. Sometimes we start packing/shipping pre-orders early, so if you need to cancel or add items to a pre-order, please contact or call 217-403-1752 ext. 223 and we will do our best to accommodate your request.


Returns and Exchanges

What is your return policy?

Polyvinyl accepts returns on the following items:

  • damaged CDs, LPs, and apparel
  • unopened CDs and LPs
  • unworn and unwashed apparel

All returns must be made within 60 days of receiving an order.

Please contact and we will provide further instructions to start your return.

I'd like to exchange something I bought. What should I do?

You may exchange CDs, LPs, or apparel (as long as it's unused and unwashed).

Any defective item can only be exchanged for the same item.

We cover shipping cost only if the wrong item was shipped to you or if an item is damaged or defective.

In any other case, you will be asked to cover the shipping cost according to the prices below:

  • $3.00: CDs, 7", t-shirts, DVDs
  • $4.00: LPs, Sweatshirts

Please contact and we will provide further instructions to start your exchange.


Downloads

All digital downloads are provided in 320kbps DRM-free MP3 format.

After completing checkout, you will be able to download all albums and/or songs you have purchased.

I just bought a Polyvinyl LP and am having trouble with the download code. Help?!

If you receive a message that your download code is invalid, please try replacing any zero (0) with the letter "O" or vice versa, and attempt again. This is a common error.

If you find that your digital download code is for the incorrect album, or you are still experiencing a problem with your digital download, please contact .

Where do I redeem my download code?

Right here!