Polyvinyl Record Co.

Champaign-Urbana, IL

Online Orders: 217-403-1752 ext. 223
Phone: 217-403-1752

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Ordering

When will my order ship?

We generally ship orders out the next business day after they are received. You will receive an e-mail the moment your order ships.

If you have not received an email within several business days, please send a pseudo-friendly e-mail to and we'll be happy to get back to you right away.

Please note: our goal is to get your order out as soon as possible, but delays may occur during holidays, large sales, and around popular releases.

When will my order arrive?

It depends on what type of shipping option you select, but please understand that delivery estimates refer to travel time once an order has been shipped.

For U.S. residents, the choices are:

First Class -- Smaller orders (under 13 oz) are given the option of shipping via First Class Mail (2-5 day delivery).

Media Mail -- Our most inexpensive shipping option for US orders is Media Mail (up to 14 day delivery).

Priority Mail -- All orders are given the option of shipping via Priority Mail (1-3 day delivery).

FedEx Ground/Home -- Transit time is generally 1-4 days in the contiguous 48 states depending on your distance from Illinois. Domestic customers in Alaska and Hawaii should expect longer transit times.

FedEx Overnight -- Packages will arrive the next business day as long as the order is placed by 2:00 PM CST.

For international customers, the choices are:

Standard International Mail -- Transit time is typically 6 weeks. No tracking information will be provided.

First Class International -- Transit time is generally 1-3 weeks. Delivery confirmation provided. Delivery Confirmation ensures status updates concerning delivery of your package and often (but not always) provides additional route information about your package as it makes its way to your door.

Priority International -- Transit time is generally 1-2 weeks. Package tracking is available.

FedEx International Economy -- Typical delivery within 5 days. Package is insured and trackable.

FedEx International Priority -- Typical delivery within 3 days. Package is insured and trackable.

How long are coupon codes valid?

Unless otherwise specified, most coupon codes will expire within 6 months of their issue.


Pre-Orders

Polyvinyl is happy to provide our customers with the opportunity to reserve copies of new albums before release date.

You may order other items along with your pre-order; however, those items will be held until the entire order can ship together on the pre-order ship date.

When do pre-orders ship?

Pre-orders typically ship 10 days (sometimes earlier) before an album's release date.

Please note: you will be charged as soon as you place the order.

When will I receive my download?

Downloads for pre-orders will be made available on the pre-order ship date.

Your download page will display a countdown clock showing the exact time when you will be able to retrieve your download.

I ordered other items with a pre-order. Can I get those earlier?

If you ordered additional items with your pre-order and don't want to wait -- don't worry!

We can arrange to split ship your order.

Please contact with your order information to get started.

Can I make a change to my pre-order?

Probably. Sometimes we start packing/shipping pre-orders early, so if you need to cancel or add items to a pre-order, please contact or call 217-403-1752 ext. 223 and we will do our best to accommodate your request.


Returns and Exchanges

What is your return policy?

Polyvinyl accepts returns on the following items:

  • damaged CDs, LPs, and apparel
  • unopened CDs and LPs
  • unworn and unwashed apparel

All returns must be made within 60 days of receiving an order.

Please contact and we will provide further instructions to start your return.

I'd like to exchange something I bought. What should I do?

You may exchange CDs, LPs, or apparel (as long as it's unused and unwashed).

Any defective item can only be exchanged for the same item.

We cover shipping cost only if the wrong item was shipped to you or if an item is damaged or defective.

In any other case, you will be asked to cover the shipping cost according to the prices below:

  • $3.00: CDs, 7", t-shirts, DVDs
  • $4.00: LPs, Sweatshirts

Please contact and we will provide further instructions to start your exchange.


Downloads

All digital downloads are provided in 320kbps DRM-free MP3 format.

After completing checkout, you will be able to download available albums and/or songs you have purchased.

I bought this album, why is there no instant download?

While we are able to provide an instant download for most items in our store, there are a few reasons an album does not include one...

It's a pre-order - Downloads for pre-orders will be made available on the pre-order ship date.

Your download page will display a countdown clock showing the exact time when you will be able to retrieve your download.

It's from the Vinyl BINge (e.g., Polyvinyl did not release it) - Items found in this section of the store will not have instant downloads available, however most will include a physical download code in the packaging.

It's an oddball - a few of our early records never had mp3s attached; we may not have the distribution rights for the digital version of the music; it could be something else.

If you still have questions, please email .

I just bought a Polyvinyl LP and am having trouble with the download code. Help?!

If you receive a message that your download code is invalid, please try replacing any zero (0) with the letter "O" or vice versa, and attempt again. This is a common error.

If you find that your digital download code is for the incorrect album, or you are still experiencing a problem with your digital download, please contact .

Where do I redeem my download code?

Right here!


Polyvinyl 4-Track Singles Series

What is the Polyvinyl 4-Track Singles Series?

The Polyvinyl 4-Track Singles Series is a limited edition 7" subscription. For each volume, we hand-pick a rad line-up of bands and ask them to record two songs on our traveling four-track recorder which is sent from one artist to the next.

Subscribe here!

When will the 7"s ship?

For US subscribers, 7”s ship on (or before) the last day of each month. For international subscribers, see below.

How will subscriptions outside the US be shipped?

Subscriptions outside of the US will ship in four installments: March, June, September, December. Each package will include three 7”s. The packages will be shipped First Class International mail.

What if I need to change my address during the year?

No problem! Just log in to your Polyvinyl account page and edit your address at any time.

Can I buy this as a gift?

Absolutely! Once you've purchased the subscription, you can change the recipient shipping and email addresses by sending an email with your name and order number + the changes you want to make to .

When do I get my box and poster?

Boxes and posters are being sent in January, along with the first 7".

Can you tell me which month each band's 7" will ship?

Well, that’s part of the fun -- it’s a surprise every month!